FAQ

Can you send me a catalogue and price list?

We do not send out catalogues and price lists to consumers. If you are a retailer, you may complete the information request form and/or email us at info@swissmar.com

Where can I purchase your products?

Most of our products are carried by speciality or gourmet retail stores across North America. You will also find our products sold on many retail websites and mail-order catalogues. To locate a retailer near you simply click this link, you can search using your postal code and it will direct you to the nearest retailer.

Do you have fondue and raclette recipes?

Swissmar raclette and fondue recipes can be found on this website and are included as part of your Swissmar raclette or fondue set. You can also purchase a Swissmar raclette recipe book

What is your return policy?

You have 30 days after you receive the order to make a return, you are responsible for any return shipping costs and must have the return authorized prior to shipping. Email us at shop@swissmar.com for return authorization.

How much is shipping?

$9.99 flat rate shipping on orders up to $99.99*

Free shipping on orders over $100*

*Please contact us at shop@swissmar.com for shipping quotes to Yukon, Nunavut and N.W.T.

How long before my order will ship?

Orders will ship within two (2) business days. Once your order ships you will receive an automated email with tracking information.