FAQ
All prices in Canadian dollars.
Can you send me a catalogue and price list?
We do not send out catalogues and price lists to consumers. If you are a retailer, you may complete the information request form and/or email us at info@swissmar.com
What is your return policy?
You have 30 days after you receive the order to make a return, you are responsible for any return shipping costs and must have the return authorized prior to shipping. Product must be new condition, unused in packaging. Email us at shop@swissmar.com for return authorization.
How much is shipping?
$9.99 flat rate shipping on orders up to $99.99 (with exception of Northwest Territories, Nunavut, and Yukon which have flat rates of $29.99).
Free shipping on all orders over $100.
How long before my order will ship?
Due to order volumes we anticipate orders will ship within 2-5 business days. Once your order ships you will receive an automated email with tracking information.
I did not receive an order confirmation?
Sometimes the Order Confirmation e-mail will end up in the JUNK/SPAM folder. Please check there before contacting us at shop@swissmar.com to resend.